Returns & Cancellations

Defective Items:
If you have received a defective item, please return it within a reasonable time of receipt, to the address at the bottom. You should include documents showing your original order number and a written note explaining the reason for the return. We recommend using Royal Mail's letter or parcel service (whichever is most appropriate) in all cases. Always request the cheapest method of returning the item.

Exchange of goods:
If you wish to exchange a product you purchased for another size, colour etc., please note that return postage must be paid by the customer. Exchanged items will only be despatched after we have received the defective / incorrect size item back from you in the original condition it was delivered (i.e. unused and/or unwashed).
Sorry we can only refund any postage costs (up to £6.95 Maximum) if the delivery was incorrect.

Erroneously ordered goods:
We regret to advise that any goods which are bought in error of judgement can not be refunded outside the seven day cooling-off period, but a credit note will be issued in replacement of the goods returned, provided they are unused and/or unwashed
Sorry we can not refund any postage costs.

Cancellation & Returns:
In accordance with Consumer Protection (Distance Selling) Regulations 2000, the consumer has the right to cancel within seven working days for most goods and services. This period runs from the day the contract was concluded for services, and from the day after the day of delivery for goods. Written notice must be given.
Where a contract is cancelled, the consumer must ensure that reasonable care is taken of any goods received.
When the item arrives back with us, we will refund your card with the value of the product You can choose to have a replacement item (if available). The goods must be un-used and we will review the condition of the goods before issuing a refund or replacement and we will contact you if the claim is in any doubt.
If the product has not yet arrived with you but is in transit, you can choose to refuse a delivery from our couriers. The item is re-routed back to us via the same courier service and we will treat the item as not required or suitable and refund you for the goods and original delivery charges, but will deduct the £6.95 from the refund, as the cost of having the delivery re-routed back to us.
There will be a £2.50 handling charge for all goods returned (after the 7 day cooling off period) for a refund, this will be deducted from any refund issued.
The UK law is the applicable law.

e-mail:   admin2@surplusandadventure.com or CLICK HERE

All returned items should be sent to -

Surplus and Adventure Ltd.
Unit 6, Lowesmoor Wharf
Lowesmoor
Worcester
Worcestershire
WR1 2RS

Please do not return any items to our Fromes Hill shop as this will cause a delay in processing the returned goods!