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Security online

Secure online shopping at Surplus and Adventure

SECURITY POLICY - We take security seriously and our systems are monitored 24/7.
We use an approved payment solution provider for Barclays Merchant Services, Nat West Streamline and The Bank of Scotland, and as such our security systems have been vetted.
Your browser will go into secure mode as soon as you access the 'checkout' or 'login' pages, i.e. before you enter any personal or payment details. You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen.
Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 128 bit encryption and therefore keeps your details as safe as possible at all times.
We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check. New security checks like the card signature code have recently been introduced to protect your credit card details online.
No credit or debit card details are stored once your order has been processed. This is why you can save your favourite delivery address but need to enter your card details each time you order.
We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.

Security of your personal details

You may have seen in the press that some customers of banks and online businesses have been receiving fraudulent emails and/or pop-ups. These all have one thing in common: they request individuals to confirm their personal details, credit card details, or user name and password.
Surplus and Adventure may send you emails from time to time but we would never send an email asking for your security information or log on details, or direct you to a web page that asks for this information.
If you receive an email that appears to be from Surplus and Adventure that you suspect is fraudulent, do not click on any links contained within the email or provide any credit card or log on details. Please forward a copy to admin1@surplusandadventure.com

ANTI-FRAUD MEASURES - We operate a strict security check procedure to ensure your credit card details are being used by only you.
This may occasionally delay the dispatch of your items for any of the following reasons.

  1. Your order is being delivered to an address other than that registered to your credit card.

  2. Your card details are not available for address verification from the Bank (usually cards registered overseas)

  3. Your card details have failed the address verification from the Bank.

  4. The security number on the reverse of the card has been entered incorrectly.

  5. The order is for delivery overseas.

  6. Higher value orders are more likely to be checked more thoroughly.

In the event of your order being held for any of the reasons above, one of our representatives will contact you by phone or email. You may then be asked to fax us confirmation of you details, change the delivery address, confirm by post your billing address or use different card details. We cannot be held responsible for any delay on your goods and the order will not be considered confirmed until you have verified your details with us.

Company reg. No. 04718597
VAT reg. No. 813 092 161